Jul 31, 2022
In General Discussions
The best help desk software provides businesses with an easy way to keep track of complaints, requests, and other interactions with customers. With your help desk, you can ensure that your customers are given the kind of direct and convenient experience they are looking for. Leading help desk solutions will include many components, including a unified inbox for tracking conversations, automating workflows, and even alerting. Help desk solutions can even integrate with other tools you're using, such as CRM solutions, so you can better understand your customers and their buyer journeys. Let's take a closer look at some of the top help desk options available today. 1. HubSpot Service Center hubspot service center - the best help desk software HubSpot provides comprehensive "hub" options for your day-to-day business management. These centers focus on different parts of business operations, such as service, sales or marketing. Inside the Service Center, you'll find many tools designed to help you take care of your customers and improve their daily journey. HubSpot's solution provides free access to a range of features, including a CRM, where you can track growing customer relationships and use your knowledge to personalize interactions with customers. There is a knowledge base to help agents access valuable information during sales and support calls. Additionally, you can create and publish customer feedback surveys in case you need to know what your customers think of you. Omnichannel customer service is available through HubSpot, so you can connect with customers in a variety of ways, including phone calls, live chat, and WhatsApp, without forgetting the context in the conversation. Extensive reporting tools also provide intuitive insight into what's going on behind the scenes of interactions for better long-term results. When you're ready to upgrade your team's full capabilities, all you need to do is access one of HubSpot's other "hub" environments, integrating sales channels, employee collaboration tools, and more. Pricing As mentioned above, some of the features available at HubSpot are free to access, such as basic help desk tracking and a centralized inbox. You can also access HubSpot CRM at no cost, but you won't get full analytics or extensive chat and email list omnichannel service options. To take full advantage of HubSpot, you pay for a monthly subscription for at least one central environment. Yearly payments start at around $45 per month, which is per agency. You can also increase the cost to $360 per month for the Professional plan, or $1,200 per month if you need enterprise features. Pros👍 Well integrated with other popular tools Integrated center for one-stop service, marketing and sales Convenient reporting and analysis functions for tracking results Free features to help support beginners Multiple ways to collect customer data Disadvantage 👎 Can be very expensive for large businesses A little education is required to use the technology properly Best for ✅ If you're looking for a scalable sales, service, and marketing tech hub for your business, HubSpot has it all in one package. While you'll need to be willing to pay a little extra, the features are pretty comprehensive. Further reading 📚 HubSpot CRM Review: A Powerful CRM For Free Forever HubSpot Marketing Hub Review (Oct 2022) – The Ultimate Guide HubSpot Pricing (Oct 2022): The Ultimate Guide to HubSpot's Products and Pricing Plans HubSpot Alternatives (Oct 2022): Which are the Best Solutions go to top Illustration of a cat climbing a ladder 2. 的Freshdesk freshdesk - The best help desk software If you've heard of help desk technology, you've probably heard of Freshdesk. A company dedicated to creating customer happiness, Freshdesk is an award-winning software solution with intuitive ticketing, seamless self-service and advanced automation. There's even a range of easy-to-use ticket tracking solutions. If you use your entire team for customer support, Freshdesk will ensure that all of your agents can collaborate through private notes, notifications, and internal chat. According to Freshdesk, you can use this technology to reduce average processing time by 25% and reduce ticketing volume by 27%. The omnichannel support component allows companies to support their customers on their favorite channels. Extensive reporting pages also provide effective visual insights into your business, so you can track everything from CSAT levels to which of your employees are driving the best results. With AI-powered self-service capabilities, you'll also have plenty of opportunities to take the extra stress off your team members with Freshdesk. Pricing Probably one of the most exciting things about Freshdesk is that the support desk is free to unlimited agents. This free solution includes ticket scheduling, email and social ticketing, knowledge base access and team collaboration tools. Paid plans start at £12 per month for the Yearly 'Growth' option, which includes automation, conflict detection, custom mail servers, and more. The Pro package starts at £32 per month and supports multiple projects, extensible API limits and custom roles. There is also a £60 per month 'Enterprise' package for sandbox experiments and agent transfers. If you want to offer omnichannel support, you need to at least grow the omnichannel package, which starts at £25/agent per month. Alternatively, Pro Omnichannel for £45/agent per month for access to additional chat channels and co-browsing, or Enterprise for £75/agent per month with voice and email bots. Pros👍 Extensive omni-channel customer support platform Offers great AI integration and bots Numerous custom reports with visual insights Integrations and APIs for extensible functionality Built-in collaboration tools Disadvantage 👎 Can be complicated for beginners Can be expensive for multiple omnichannel users Best for ✅ If you're looking for one of the most comprehensive omnichannel tools for help desk management on the market, look no further than Freshdesk. This technology is great for engaging your audience no matter where you are. Further reading 📚 FreshBooks Review (Oct 2022): Simple Business Accounting? go to top Illustration of a cat climbing a ladder 3. LiveChat livechat - the best help desk software LiveChat may not have the asset management capabilities of leading solutions like Zendesk, or the ticket change management tools of other help desk system solutions, but it does provide another great way to serve end users. Instead of a full help desk system, LiveChat provides you with a convenient way to connect with customers in real time. Ready to connect with other integrated solutions like LiveAgent and HelpDesk, LiveChat easily gives your support team more ways to manage customer interactions. When you add live chat to your communication channels, it's easy to handle customer inquiries in seconds. LiveChat provides a single environment where your team can handle a variety of customer conversations. There are many opportunities for IT support and small businesses to resolve issues through a quick, convenient chat. You can even access routing to help send customers to the correct proxy. While your IT team may need a separate management system, LiveChat provides you with a great way to optimize how you connect with your audience. Pricing Pricing LiveChat is very affordable. If you pay annually, you can access the Teams package for $33 per month, or you can use the help desk platform to build a customer support team for one agent for $16 per agent per month.