According to conventional wisdom, customers are more loyal to firms that go above and beyond. But our research shows that exceeding their expectations during service interactions (for example, by offering a refund, a free product, or a free service such as expedited shipping) makes customers only marginally more loyal than simply meeting their needs.
CES is an industry event so the public cannot attend. But anyone connected to the consumer electronics industry can apply for a pass. In 2019 over 182,000 people attended, which was the show's then capacity. That included 69,000 exhibitors (across more than 4,000 represented companies) and almost 7,000 members of the media. The CTA reported that CES 2023 saw over 115,000 industry attendees, with over 3200+ companies exhibiting.
The Consumer Confidence Survey® reflects prevailing business conditions and likely developments for the months ahead. This monthly report details consumer attitudes, buying intentions, vacation plans, and consumer expectations for inflation, stock prices, and interest rates. Data are available by age, income, 9 regions, and top 8 states.
Car manufacturers, for example, are renting out vehicles directly to consumers, so that instead of selling 1,000 cars, these companies may sell one car 1,000 times. The role of sporting-goods businesses, likewise, has shifted to helping people become better athletes by providing access to equipment, technology, coaching, and communities of like-minded consumers. Similarly, traditional consumer-goods companies should consider creating platforms of products, services, and experiences that aggregate or connect customers around brands. Companies historically defined by the products they sell or consume can now rethink their value-creation models, leveraging more direct relationships with consumers and new distribution channels.
The WBES team has also released Enterprise Surveys of Micro firms for India, along with a third round of the WBES follow-up survey data which measures the impact of the COVID-19 pandemic on businesses for Armenia. These follow-up surveys re-interview the respondents of recently completed WBES to collect information about closures (temporary or permanent), changes in sales, employment, and finance, along with policy responses, expectations, and other topics. The WBES team has comparable surveys in 46 countries. The data are released as soon as they become available.
The shift to a clean energy system is set to drive a huge increase in the requirements for these minerals, meaning that the energy sector is emerging as a major force in mineral markets. Until the mid-2010s, for most minerals, the energy sector represented a small part of total demand. However, as energy transitions gather pace, clean energy technologies are becoming the fastest-growing segment of demand. In a scenario that meets the Paris Agreement goals (as in the IEA Sustainable Development Scenario [SDS]), their share of total demand rises significantly over the next two decades to over 40% for copper and rare earth elements, 60-70% for nickel and cobalt, and almost 90% for lithium. EVs and battery storage have already displaced consumer electronics to become the largest consumer of lithium and are set to take over from stainless steel as the largest end user of nickel by 2040.